OUR SERVICE DELIVERY MODEL
The key pillars of our service delivery model are our Structured Business Practices, our Zero-Defect Guarantee, our Enhanced Customer Support, and our Transparency Policy.
Structured Business Practices
Since its implementation in 2007, NPP has maintained, in good standing, the ISO/TS 16949 international automotive quality management system technical specification. While created for the automotive industry, this quality standard is well suited to many other manufacturing sectors.
As a customer of NPP you benefit from specific business practices designed to assure we are meeting your unique needs. One way we do this is through Structured Business Practices: Read More
The Result? Zero-Defect Guarantee
NPP is proud to offer our customers a Zero-Defect Guarantee – our quality commitment that warrants all parts to be 100% compliant.
In the rare event you receive nonconforming product supplied by NPP, we promise to quickly locate and recall all nonconforming product, replace product with conforming parts, identify the root cause of the nonconformance and develop and implement the necessary corrective actions to prevent another occurrence—all at our cost.
We stand behind this guarantee as a commitment to deliver the highest quality products we are known for:
- Less than 3 DPPM
- 1.5% Overall Cost of Quality
- 1.0% total plant scrap
- Zero major non-conformances during all 15 annual ISO certification audits (ISO/TS and previous to that ISO: 9001)
Enhanced Customer Support
Our team does far more than take orders and ship you parts. We pride ourselves on offering an enhanced level of customer support that distinguishes us from the competition. Here’s how: Read More
Building Trust Through Our Transparency Policy
NPP is committed to open and honest communications with customers. We believe it is critical to be transparent with each other and be willing to share information – even when it doesn’t advance a position or it is uncomfortable to do so.
We can’t imagine having a close working relationship without trust – and we believe that close working relationships are necessary in forming long-term strategic partnerships. Our Transparency Policy promises to: Read More